Refund policy

At Crossaura, customer satisfaction is extremely important to us. We want every customer to feel confident when making a purchase, which is why we offer a clear and fair return policy.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition

• The product must be returned in its original packaging

• Proof of purchase must be provided

Free Returns

Crossaura offers free returns within the 30-day return period, allowing customers to shop with greater confidence.

Refund Processing

Once the returned item has been received and inspected, a refund will be processed to the original payment method.

Refunds typically appear within 5–10 business days, depending on the policies of the payment provider.

How to Start a Return

To initiate a return request, please contact us at:

Email: apazakwernzutxn@hotmail.com

Our support team will guide you through the return process and provide instructions once the request has been reviewed.